Is basic ticketing software really adequate to support your products effectively when problems arise?
SupportSync goes beyond ticketing to let your whole team work together so you can provide the best product support possible.
Our customer portal allows you to create an online support page in minutes, making it easy for your customers to contact you anytime, and track the status of their requests and product returns. Plus, you have the ability to track and reply to customer requests, quickly create product returns, and always have your customers’ service history at a glance.
Receive and process product returns more efficiently, keeping your customers informed with automatic status updates. You can also assign special instructions to prevent mishaps. Want to keep track of why your products are coming back? SupportSync allows you to generate failure reports to spot problems and test and record the results.
Creating shipping labels is a breeze with our integrated shipping tools. You can even issue prepaid return labels when special services are required and run reports to see how your team is performing.
It’s important to you that your products are the best – shouldn’t your support software be as well?