How to Successfully Scale Customer Service as Your Small Business Grows

Successfully Scale Customer Service as Your Small Business Grows

When your small business grows, one of your first thoughts should be how to scale customer service. How can you maintain the same level of care for your customers when you double or triple in size? This is a challenge every small business hopes for, yet when it arrives it can be a daunting task to face. Your customers, new and existing, expect the highest level of customer service. It is not only your job to deliver that but to also ensure no disruptions to their experience despite any changes – positive or negative – happening in your business.

Here are a few effective ways to scale your customer service operation effectively as your small business grows.

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Using Returns Data to Improve the Customer Experience

Returns Data Improves the Customer Experience

Analytics is a trending topic for companies dealing with product returns. Returns data provides an incredible amount of insight into why returns are happening so patterns can be broken, returns minimized, and the overall customer experience improved.

Knowing why your products are being returned and analyzing which products are returned most, for example, is incredibly powerful. You can improve inventory planning, conduct more in-depth product testing, and make adjustments to your products to improve your sales and return rates.

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Is ticketing software enough for great service?

Is basic ticketing software really adequate to support your products effectively when problems arise?

SupportSync goes beyond ticketing to let your whole team work together so you can provide the best product support possible.

Our customer portal allows you to create an online support page in minutes, making it easy for your customers to contact you anytime, and track the status of their requests and product returns. Plus, you have the ability to track and reply to customer requests, quickly create product returns, and always have your customers’ service history at a glance.

Receive and process product returns more efficiently, keeping your customers informed with automatic status updates. You can also assign special instructions to prevent mishaps. Want to keep track of why your products are coming back? SupportSync allows you to generate failure reports to spot problems and test and record the results.

Creating shipping labels is a breeze with our integrated shipping tools. You can even issue prepaid return labels when special services are required and run reports to see how your team is performing.

It’s important to you that your products are the best – shouldn’t your support software be as well?

Try SupportSync free today!