Create and track RMAs in Freshdesk with new app!


SupportSync is pleased to announce the availability of our new app for Freshdesk. Now Freshdesk users can create and track customer returns (RMAs) without ever leaving the Freshdesk platform.


SupportSync manages all aspects of your Product Returns Management process in one easy-to-use cloud-based system. Some of SupportSync’s RMA features include:

  • Improved Efficiency
  • Case Tracking
  • Automated Updates
  • Expedited Shipping
  • Integrated Shipping
  • Improved Customer Service
  • Real-Time Return Status
  • Reduced Errors
  • Quicker Resolution
  • Lower Customer Attrition

Our RMA software helps small to medium-size businesses handle product returns in an efficient, customer-friendly way. Track returns, quickly view customers’ service history, and get real insight on why your products are coming back and how your team is performing.

Our integrated shipping features allow you to print labels and packing slips from your Endicia (USPS), UPS, or FedEx accounts, create and send prepaid labels, print labels for single shipments, or run a batch process for multiple shipments without ever leaving the SupportSync application.

Always have a clear picture of service history, including cases, returns, and parts requests. Our portal makes it easy for your customers to contact you and get status updates. SupportSync also provides apps for Zendesk and Freshdesk that make it easy to create and track returns without leaving either platform.

Get the Freshdesk app here:

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